Frequently Asked Questions

๐ŸŽถ What is "Jewelry with Sound"?

This is the unique charm of GOLDA.
For orders over 300 NIS, the customer is entitled to a personal musical dedication.
On the packaging you will find a QR code or NFC chip that will link the recipient of the gift to a song created especially for her โ€“ an emotional, unforgettable experience.

๐Ÿ› How do I place an order on the website?

Very simple!
Choose the jewelry you like, click "Add to Cart", proceed to the payment page - and that's it, your order is on its way to you.

โฑ How long will it take for the shipment to arrive?

Jewelry from the Basic collection โ€“ up to 5 business days from the date of shipment.

Personalized jewelry / with musical dedication โ€“ between 7-10 business days .

๐Ÿ“ฆ How will I know that the order has been shipped?

After shipping, you will receive an email with shipping confirmation and a tracking number.
(Can't find the email? It's worth checking your spam folder โœ‰๏ธ)

๐Ÿงพ Will I receive a receipt?

Of course.
A digital receipt will be automatically sent to your email after ordering.

๐Ÿ’ณ Is the site secure?

completely.
The site is secured with SSL technology and cleared by PayPlus .
All your details are kept private and confidential.

๐Ÿ’” Can a product be returned?

Yes, you can return a regular piece of jewelry (that does not include a musical dedication and was not custom-ordered),

Within 14 days from the date of receipt of the product , as long as it has not been used and is in its original and complete packaging.

๐Ÿ” The refund will be made subject to our returns policy:
Cancellation fee of 5% or 100 NIS โ€“ whichever is lower.

โŒ Jewelry with a musical dedication or custom-made jewelry cannot be returned โ€“ in accordance with the Consumer Protection Law.

โŒ Which products cannot be returned?

Jewelry with a personalized musical dedication

Custom-made jewelry at the customer's request

Jewelry used

๐ŸŽ Can I add a greeting or gift wrapping?

Of course!
Each piece of jewelry is packaged in an elegant and luxurious box, and also comes with a branded bag.
A musical dedication is included with orders over 300 NIS .

๐Ÿงผ How do you maintain the jewelry?

  • Do not pull or stretch the jewelry.
  • Keep away from liquids โ€“ remove before showering, swimming or swimming pool.
  • Store in a closed box, in a dry place.
  • Avoid contact with perfume, creams or detergents.

๐ŸŽต Can I choose an existing song or is it only customizable?

An existing song cannot be used due to copyright reasons.
At GOLDA, every dedication is created with love and according to the customer's request - to create a real and personal emotional connection.

๐ŸŽต Is it possible to change the musical dedication after ordering?

not.
After receiving the order, the production process begins immediately, and no changes can be made to the dedication.

โœจ Can I order a piece of jewelry that is not listed on the website?

Absolutely yes.
If you would like to order a custom-designed piece of jewelry or an existing piece of jewelry with changes โ€“
Just contact us, and we will be happy to customize something special for you, just like you dreamed.

๐Ÿ–Œ How can I book a workshop?

Workshop bookings are made directly with GOLDA by phone or email. For more details, click here